Online Modules

Module 5: Housing Search Guidance and Resources

Adequate and safe housing continues to be a challenge for many One Care Enrollees. One Care plan care coordinators and long-term supports coordinators (LTS-Cs) play a role in supporting members with housing search, preparation of documents, monitoring subsidized housing waitlists, and connecting members to other resources.

This 1-hour online module will provide recommendations for care coordinators and LTS-Cs in supporting enrollees during the housing search process. Housing experts from the Executive Office of Health and Human Services (EOHHS) and the Department of Mental Health (DMH) will present guidance and recommendations to increase the skills of care coordinators in preparation and search for housing.

Module 4: Strengthening the Care Team

The goal of this online course is for both the Care Coordinators and Long-term Support Coordinators to increase their understanding of each other’s roles, share how they collaborate, and discuss ways to improve communication and cooperation in support of One Care Enrollees' goals.

Module 3: Shifting the Paradigm

In this module, we will take a deeper dive into understanding these two prevalent subpopulations of One Care. We will begin with a presentation of the Quality-of-Life (QOL) Survey Results conducted by ForHealth Consulting. The study’s results and recommendations provide a window into the concerns/experiences impacting the lives of all Enrollees, specifically those with mental health and substance use disorder. This training is required for all Care Coordinators.

Module 2: Best Practices as Enrollee Internal Advocate

The purpose of Module 2 will prepare Care Coordinators to engage as internal Enrollee advocates within One Care plans. This training module will review covered services and the utility of flexible services to ensure an understanding of how MassHealth and Medicare services interface for maximum coverage. This training is required for all Care Coordinators.

Module 1: Best Practices in Person-Centered Engagement

The purpose of module 1 will bring together Care Coordinators across plans to discuss strengths, challenges, and strategies including how to prepare for interactions with Enrollees; as well as using best practices such as: how to prepare for interactions with Enrollees as well as using best practices such as open-ended questions, utilizing plain language, adopting terms Enrollees use, and repeat back technique. This training is required for all Care Coordinators.

Finding the Right Fit in Assistive Technology (AT)

Assistive Technology (AT) ranges from low-tech options like adaptive utensils to very high-tech smart home technology and includes anything that supports individuals in becoming more independent to achieve their goals in work, school, or their daily lives. During this video care coordinators can explore different types of assistive technology; and think about how to better help One Care enrollees navigate, identify and obtain AT from resources such as the Assistive Technology Regional Centers in MA.

Disability Etiquette in One Care

The purpose of this video online module is to support One Care plan providers and staff in engaging One Care enrollees in their care. Based on their own personal and professional experiences, One Care Implementation Council members with disabilities offer an “insider’s perspective” on how to interact with individuals with disabilities in a manner that conveys respect and understanding.

Motivational Interviewing (MI)

Motivational Interviewing or MI is a method of interacting with individuals to facilitate health behavior change. MI is a shift away from telling people why they should change or how they should change instead MI works to draw out from the person their ideas about why change would be beneficial and how it can be done in the context of that individual’s life. During this module providers and plan staff will consider why people change health behavior, review some key concepts of MI, view examples of those concepts, and explore resources for additional training on MI.

How to Talk to Enrollees about Choices and Rights

This module provides an overview of the rights that each One Care enrollee has as part of being in One Care. This module will help you answer questions such as: What choices do enrollees have in One Care? What opportunities do enrollees have to participate in One Care? What are enrollees rights in regards to the ADA? How can enrollees question a decision?

Putting Self-Direction and Other Independent Living Principles into Practice

This module is for One Care plan staff and providers working with One Care enrollees. During this module you will review the Independent Living (IL) principles of self-determination, self-direction, dignity of risk and person-centered planning. You will hear from One Care consultants and advocates about how these principles impact the lives of people with disabilities and determine actions you can take to incorporate IL principles into your work beyond your current practice.

How To Talk About One Care With The Individuals You Serve

This module provides an overview of One Care. The module will help you answer questions your patients might have, including: What is One Care? Who are the One Care plans? Where can people get enrollment help? Who is eligible? How do people enroll?