Shared Learning for Integrated Care Programs: Recorded Webinars | Shared Learning for Integrated Care Programs

Reviewing Social Security Benefits and Debunking Myths about Working with a Disability

Recorded 09/28/22

Care coordinators are in a unique position to encourage members to consider work as part of their person-centered plan and assist them in accessing support services. This webinar reviews disability benefits (such as SSI and SSDI) offered by the Social Security Administration for individuals with disabilities and discuss some of the most common myths associated with working while receiving Social Security and other public benefits.

Speakers include:

Brian Forsythe, CPWIC - Work Incentives Counselor, Work Without Limits, Commonwealth Medicine (CWM), UMass Chan Medical School
Marjorie Longo – Project Coordinator, Ticket to Work Program, Social Security Work Incentive

Supporting One Care Members as Parents

Recorded 03/31/22

One Care offers unique benefits to members including supporting their needs as parents. This webinar discusses how care coordinators can support parents in One Care by developing goals related to parenting and working with parents to create care plans using innovative solutions, adaptive technology, and other resources to meet their goals. Presenters include a national expert and attorney discussing the rights, needs, and experiences of parents with disabilities; and a One Care Implementation Council member focused on ensuring parenting support in One Care. Presenters along with participants will consider how care coordinators can support One Care members as parents.

Speakers include:

Robyn Powell, Ph.D., JD – Co-investigator, National Research Center for Parents with Disabilities, Brandeis University
Crystal Evans – Health Equity, Disability Policy, Public Speaker & Advocate, One Care Implementation Council member
Henri McGill, LICSW – One Care Program Manager, MassHealth

Identifying Potential Abuse and Neglect of One Care Members

Recorded 01/12/22

Face to face visits and the close relationships established with members places care coordinators in a unique position to observe or hear about potential abuse or neglect. This webinar reviews the prevalence of abuse and neglect of individuals with disabilities, what to look for and how to report suspicions. Presenters from the Disabled Persons Protection Commission (DPPC) review the process of filing a report and how you and DPPC can support the person with a disability.

Speakers include:

Jennefer Raymond, Outreach and Training Specialist, Disabled Persons Protection Commission (DPPC)
Patty Quatieri – Sexual Assault Response Peer Support Leader, Disabled Persons Protection Commission (DPPC)

Integrating Virtual Care

Recorded 10/26/21

Care coordinators, providers, and community programs have had to change how they connect with members and provide care during COVID. This webinar will showcase ways in which One Care plans and community providers are integrating virtual options based on member feedback and successes. The goal is to share lessons learned from the use of virtual care during the pandemic and to think about how to incorporate these best practices for the continued use of virtual options in providing person-centered care.

Speakers include:

Grace Lincenberg, MS – Virtual Care Program Manager
Sarah Sossong, MPH – Vice President of Virtual Care, Commonwealth Care Alliance (CCA)
Yian Xiao, MD, MBA – Head of Virtual Care, Cityblock
Noreen Melanson, LMHC - Director of Behavioral Health Innovation, Eliot Community Health Services

Improving Oral Health Access

Recorded 3/24/21

One Care provides oral health benefits however there is some confusion among members and providers about what the benefits are and how to access, causing delays in care or no care. When accessing oral health services, people with disabilities often face inadequate preparation by providers, inaccessible buildings or equipment, and a lack of understanding of member’s diagnoses in order to provide good, quality care.

During the webinar we’ll discuss the role of care coordinator in helping members to address barriers to oral health access including understanding benefits (including authorization and billing process), identifying appropriate providers that are accessible, preparing both members and providers for dental visits, as well as working with the dental/oral health provider to make sure that any home care instructions and/or follow up requests are provided in writing so member / Care Coordinator can share with care team members as needed.

Speakers include:

Leslie Diaz, Director, My Ombudsman
Henri McGill, One Care Program Manager, MassHealth
Dr Hugh Silk, UMass Memorial Health Care, UMass Medical School Professor, Family Medicine

Part II: Working with Individuals with Housing Instability

Recorded 10/07/2020

The goal of this webinar is to increase the ability of care coordinators to support MassHealth members through the process of connecting with housing resources and maintaining current housing. Presenters provide insight into navigating some of the changes in housing-related to COVID19 including the temporary eviction moratorium.

Speakers Include:

Keith Wales – Director of Homeless and Outreach Services, Eliot Community Human Services
Ruth Harel-Garvey – Director, Bay Cove Human Services, Tenancy Preservation Program (TPP)
Alex Valderrama – Chief Housing Specialist for the Eastern Housing Court

Part I: Discussing the Housing Landscape

Recorded 03/11/2020

Stable housing is essential for better health but navigating this terrain can be daunting. Care coordinators, LTS coordinators, and other professionals, who are familiar with affordable housing options will be better equipped to support MassHealth members, who are facing homelessness or who are in unstable housing.

Speakers Include:

Emily Cooper, MPH – Special Advisor on Housing for MassHealth, and Chief Housing Officer for EOEA
Peter Clenott – Senior Counselor, Community Teamwork Inc. (CTI), Housing Consumer Education Centers (HCEC)

Social Isolation and Loneliness: Improving the Quantity and Quality of Relationships

Recorded 05/30/2019

This webinar reviews the dramatic health impacts of social isolation and ways that professionals can identify and work with people to improve social interactions and build meaningful relationships. Community providers and persons with lived experience share best practices in discussing social isolation or loneliness and ways to address it through care planning and accessing community resources.

Speakers include:

Jeff Keilson – Senior Vice-President for Strategic Planning, Advocatesr
Peter Whitney & William Johnson
Ruth Osterman – Program Director, Genesis Club Inc.
Amber Silverman, LICSW – Behavioral Health (BH) Director, Tufts
Pat Wolski – Genesis Club member

Connecting to Substance Use Disorder (SUD) Services and Recovery

Recorded 03/05/2019

This webinar will explore the continuum of MassHealth substance use disorder (SUD) services in One Care, including newly added residential services, support navigators, and recovery coaches, available to improve health and increase rates of long-term recovery among individuals with SUD. Presenters from the MassHealth Office of Behavioral Health, Behavioral Health directors from the One Care plans, and an individual with lived experience working in recovery coaching will all share their thoughts on improving access to and success in substance use treatment.

Speakers include:

Rebecca Zwicker, CARC – Recovery Coach Supervisor
Adam Stoler, MPA – Manager of Addiction Treatment Services, Office of Behavioral Health (OBH), MassHealth
Craig Bennett, LICSW – Manager of Addictions Services, Commonwealth Care Alliance
Amber Silverman, LICSW – Behavioral Health (BH) Director, Tufts
Ashley Crane-Bassett, LMHC – BH Manager, Tufts Unify

Building Communication Access: Language and Cultural Considerations

Recorded 009/21/2018

Effective communication is essential to care planning. It facilitates your ability to identify the goals, preferences, needs and strengths of the individuals you support. These are indispensable to care and can pave the way for improved health care quality and equity for individuals with disabilities.

The goal of this webinar is to build providers’ communication skills when working with people with disabilities who do not use English as a first language, including spoken language or ASL, or who have low literacy levels related to limited education or cognitive disabilities.

Speakers include:

Mary M. Philbin, Ed.M. – Instructor, Primary Care, UMass Medical School
Jill Hatcher, MS – Assistant Director of Independent Living, DEAF, Inc.
Aurora Wilber, M.Ed – Project Coordinator, MA Commission for the Deaf & Hard of Hearing (MCDHH)
Lianette Rivera, M.Ed./BCBA/LABA – In-Home Behavioral Services (IHBS) Supervisor, Gandara Center

Addressing Sexual Health in Assessments and Care Planning

Recorded 04/28/2018

Research shows that sexual health is a common concern among individuals with disabilities, but is often unaddressed by health care professionals, with many reporting lack of sufficient provider training and perceived lack of confidence. People with disabilities are often treated as though they are not engaged in sexual activity; therefore sexual health, reproductive health, or considerations related to sexual orientation or gender identity are often not discussed.

This webinar reviews the importance of asking sexual health, sexual orientation and gender identity questions in order to ensure comprehensive assessments and quality health care and to reduce health disparities. Presenters will discuss best practices in framing questions related to sexual orientation, gender identity and sexual health.

Speakers include:

Maggie Sheets, MA – Healthcare Advocate, Disability Policy Consortium
Olivia Richard – Disability Activist, One Care enrollee
Lisa Krinsky, LICSW – Director, LGBT Aging Project, The Fenway Institute
Kevin Ard, MD, MPH – Medical Director, National LGBT Health Education Center, The Fenway Institute