Live Webinars

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Webinars are live trainings sessions offered online at a specific time and date that give you the opportunity to hear from and ask questions of subject matter experts. Each webinar runs for one hour. Individuals who have pre-registered for a live webinar will be sent information about how to log into the event a few days before the webinar is set to occur. All webinars are conducted using Zoom.

Webinar Technical Information & Support

Module 2: Best Practices as Enrollee Internal Advocate

Dates to choose from:

  • Thursday, 3/16, 12:00 PM - 1:30 PM
  • Tuesday, 3/21, 2:00 PM - 3:30 PM
  • Thursday, 3/23, 10:00 AM - 11:30 AM

MassHealth, in collaboration with the One Care Stakeholders, One Care Implementation Council Members, and One Care Plans, came together in the Care Model Focus Initiative (CMFI) to reaffirm its commitment to the One Care model of care. One focus of CMFI is to standardize Care Coordinator trainings across the One Care Plans.

These trainings are designed to support Care Coordinators in their work engaging with Enrollees to provide care planning and coordination within One Care. Module 2 of the Shared Learning Initiative will prepare Care Coordinators to engage as internal Enrollee advocates within One Care plans. This training module will review covered services and the utility of flexible services to ensure an understanding of how MassHealth and Medicare services interface for maximum coverage. Module 2 will review utilization management and appeal policies and practices that it is standardized across all providers within One Care.

This training is required for all Care Coordinators and will be offered on three separate dates and times to accommodate schedules.