Recorded 3/24/21

One Care provides oral health benefits however there is some confusion among members and providers about what the benefits are and how to access, causing delays in care or no care. When accessing oral health services, people with disabilities often face inadequate preparation by providers, inaccessible buildings or equipment, and a lack of understanding of member’s diagnoses in order to provide good, quality care.

During the webinar we’ll discuss the role of care coordinator in helping members to address barriers to oral health access including understanding benefits (including authorization and billing process), identifying appropriate providers that are accessible, preparing both members and providers for dental visits, as well as working with the dental/oral health provider to make sure that any home care instructions and/or follow up requests are provided in writing so member / Care Coordinator can share with care team members as needed.