Who is the audience of the One Care Learning website?

The One Care Learning website is designed for One Care plans, their network providers, and community providers .

What is the difference between the One Care Learning website and the public One Care website?

This website is your portal to learning activities for One Care plans and network providers. All other One Care information can be found at the general One Care website.

Is this website accessible?

Yes. All learning opportunities are designed to be accessible to all providers and plans. Should you require additional accommodations, you will have an opportunity to request such accommodations during the registration process for each event.

What are my options for attending trainings?

You can choose from a variety of training sessions to fulfill your training requirements. Your options include:

• Live webinars – These are training sessions offered online at a specific time and date that give you the opportunity to hear from and ask questions of subject matter experts.

• Recorded webinars – These are live webinars that have been recorded and can be viewed at a time, date, and location convenient to you.

• Online modules – Short, self-paced trainings offered online will be available in the future.

These learning opportunities are designed to meet specific training requirements for One Care plans and their network providers. For further information, providers can contact their One Care plan(s).

Will I get credit for attending trainings? If so, how?

Yes. In order to receive credit for attending the webinar, you will need to take a short survey to attest to your attendance.

For live webinars: The link to the attestation page will be sent to you via email after the event and will be available to you in the "Live Webinar" section of the website for one week after each event.

For recorded webinars: The link to the attestation page will be available to you after viewing the recording.

Additionally, you will receive a certificate of completion after attending any online module (including live webinars, recorded webinars, and online modules) for your records.

What is the difference between recorded webinars and live webinars?

Live webinars and recorded webinars present the same information. Those who attend the live webinars will have an opportunity to ask questions of the presenters. The question and answer section of each webinar is included in the recording.

I've never attended a webinar before – what do I need to know?

You will need a computer with internet access and a phone line to attend a live webinar. For more information on the technical requirements for attending a live webinar, go to our Webinar Technical Information & Support page.

What should I do before attending my first live webinar?

Check your computer for compatibility. For instructions on how to do so, please see the "How To Prepare" section of the Webinar Technical Information & Support page.

What if I need accommodations in order to attend a live webinar?

All learning opportunities are designed to be accessible to all providers and plans. Should you require additional accommodations, you will have an opportunity to request such accommodations during the registration process. You may request accommodations or ask specific accessibility questions by emailing us at Learning.OneCare@umassmed.edu.

Why do I need to create an account?

Site registration is required in order to allow us to track your attendance at training events.

Can anyone create an account?

Yes.

Why do I need to identify which One Care Plans in which my organization participates?

We will provide information on the trainings you've completed to all of the One Care plans your organization participates in, so we need you to identify them clearly for that purpose.

Why do I need to identify NPI and TIN numbers?

NPI and TIN numbers will be used by One Care plans to credit you for the training activities that you have successfully completed.

What if I forget my password?

You may request a new password by clicking the "Forgotten your username or password?" link on the login page.